Privacy Policy

Last updated: June 20, 2026

At AskChat Studio ("we," "our," or "us"), we respect your privacy. This Privacy Policy explains what information we collect when you visit askchat.studio, how we use it, and your rights under California and US privacy law.

1. Information We Collect

We collect the following types of information:

Contact Form Submissions

When you fill out our contact form or request an AI Visibility Audit, we collect:

• Your name
• Email address
• Studio or business name
• City and location
• Any additional information you choose to provide in your message

Quick Check Tool

When you use our Quick Check feature to probe your business's AI visibility, we collect:

• Studio or business name
• City or service area

Newsletter Signups

When you subscribe to our newsletter, we collect your email address.

Analytics and Usage Data

We collect anonymous analytics through tools like Posthog, including:

• Pages you visit on our site
• How long you spend on each page
• General location (city/region level, not precise)
• Device type and browser
• Referral source (how you found us)

This data is anonymized and does not personally identify you.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver our citation engineering and AI visibility services
• Send you our newsletter (only if you opted in)
• Improve our website and service offerings
• Analyze site performance and user experience
• Comply with legal obligations

We do not sell, rent, or share your personal information for advertising purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics and site functionality. These include:

• Essential cookies: Required for the site to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Posthog)

We do not use advertising trackers or third-party advertising cookies. You can control cookies through your browser settings, though disabling them may affect site functionality.

4. Third-Party Services

We use the following trusted third-party services to operate our website and deliver our services:

• Cloudflare: Website hosting, CDN, and email routing
• Supabase: Secure database storage for contact submissions and client data
• Resend.com: Transactional email delivery (e.g., audit reports, service updates)
• Beehiiv: Newsletter distribution
• Posthog: Anonymous website analytics
• Otterly.AI: Backend GEO tracking for service delivery (does not access your personal data)
• Stripe: Payment processing (via external links; we do not store payment information)

Each of these services has its own privacy policy. We share only the minimum information necessary for them to provide their services.

5. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about the personal information we've collected about you in the past 12 months.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. Period.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, email us at [email protected]. We will respond within 45 days.

6. Data Retention

We retain your information only as long as necessary:

• Contact inquiries: Up to 2 years unless you become a client
• Client data: Duration of service plus 3 years for business records
• Newsletter subscribers: Until you unsubscribe
• Analytics data: Anonymized and retained for up to 2 years

You can request deletion at any time by contacting us.

7. Data Security

We take reasonable measures to protect your information:

• All data transmitted to our site is encrypted via HTTPS/TLS
• Database access is protected with Supabase Row Level Security (RLS)
• Access to personal data is limited to authorized personnel only
• We regularly review our security practices

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. International Visitors and GDPR

Our services are primarily for US-based businesses, and our data is stored in the United States. If you are visiting from the European Union or other regions with data protection laws, please be aware that your information will be transferred to and processed in the US.

If you are an EU resident, you may have additional rights under GDPR, including the right to data portability and the right to object to processing. Contact us to exercise these rights.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and post a notice on our website. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

AskChat Studio
San Diego, California
Email: [email protected]